- If you are unhappy with your purchase, contact Maria Lau at firstname.lastname@example.org to discuss your requirements.
- Returns can be accepted within 14 days of delivery.
- The product must be in a new and sellable condition otherwise a refund cannot be guaranteed.
- To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
- If you would like to exchange for a different size or product, contact us to check.
- If a package is unclaimed you might have to pay a handling fee.
Please contact Maria Lau at email@example.com before returning any items.
The customer is responsible for the return delivery, please use the appropriate means of postage and retain your receipt as proof of postage. We recommend Royal Mail Recorded or Special Delivery to insure items of jewellery over £50.
You can return the product within 14 days of delivery. The product must be in a new and sellable condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. We suggest that you obtain a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Maria Lau will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Maria Lau is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Exchanges and sizing issues:
E-mail us, provide your customer information, and tell us what you'd like to send back - the product and the size you wish to receive in exchange.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, Maria Lau reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: firstname.lastname@example.org