Orders & Delivery
All items are individually handmade, either made-to-order or in small batches with love and care in our UK studio. All in stock items are ready to be shipped within 3 working days. All made-to-order items take approximately 3-14 days to ship.
Orders within the UK:
Under £50 - charged at £4.50 for Royal Mail Tracked 24 - 48hrs
£50 & above - FREE delivery
All orders up to £100 will be sent via Royal Mail Tracked 24.
All orders over £100 will be sent via Royal Mail Special Delivery which is insured.
We use Royal Mail tracked and insured services - Special Delivery, Tracked 24 and Tracked 48. Alternative couriers are used when there are postal strikes.
Under £100 - charged at £10
£100 & above - FREE delivery
We use Royal Mail International Tracked services.
We are unable to post to PO BOX addresses.
CUSTOMS AND TAX DUTIES
Customs and tax charges are paid for by the customer.
Maria Lau envisages you opening your parcel with joy. Your jewellery is carefully packaged inside a cardboard box with protective packaging.
We like to have a balance with packaging - not lessen your unwrapping experience or be over-the-top with waste. Therefore if you have ordered more than one item, we may package a few items in the same box with cotton drawstring bags so as to minimise the use of cardboard boxes.
Gift orders - all items will be individually packaged in boxes. Please notify us in
the notes section during checkout if you require separate boxes for gifting.
Please notify us in the notes section during checkout if you are purchasing items as gifts or would prefer them packed separately.
N.B Sale items may be packaged in boxes with slight blemishes as we phase into new luxury, recyclable and more environmentally friendly packaging.
RETURNS & EXCHANGES
We hope you will love our jewellery as much as we have loved creating it. If for any reason you are not satisfied with your order, please contact us as soon as you can, and within 7 days by email: email@example.com so we can try to resolve it.
An exchange or refund may be offered if the item is found to be faulty. For sizing issues, we may be able to exchange for a suitable size depending on stock availability. A refund or credit note will be offered if we cannot provide a suitable replacement. Please note that refunds can only be accepted if the item is returned in its original sellable condition.
Our returns policy window is 14 days from the date of receiving your purchase, in which you have this timeframe to return your unwanted purchase in its original condition. Please note that we will not return your order if the products are found to be damaged, soiled with make-up or otherwise unfit for resale.
For hygiene reasons, returns of earrings are not accepted unless there is a fault.
We advise that you read our terms and conditions here before placing an order.