Shipping policy
Shipping Policy
Thank you for shopping at Maria Lau. We are committed to providing you with a seamless shipping experience. Below are the details of our shipping policy:
Processing Time:
- Orders are typically processed within 1-3 business days after they are placed. Please note that orders are not processed on weekends or holidays.
- Made-to-order items require additional processing time. Please allow 7-14 days for delivery of made-to-order items.
Shipping Methods and Rates:
- We offer various shipping options, including standard and express shipping.
- Shipping rates are calculated based on the weight of your order and your location. You can view the shipping costs at checkout before completing your purchase.
Delivery Estimates:
- Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided to you during checkout.
Shipment Confirmation and Tracking:
- Once your order has been shipped, you will receive a shipment confirmation email containing tracking information. You can use this information to track the status of your delivery.
International Shipping:
- We currently offer international shipping to select countries. International shipping rates and delivery times may vary. Please note that customs duties and taxes may apply to international orders, and customers are responsible for covering these charges.
Lost or Damaged Shipments:
- Maria Lau is not responsible for any lost or damaged shipments once they have been handed over to the shipping carrier. If your order arrives damaged or does not arrive at all, please contact the shipping carrier to file a claim.
Free Shipping:
- We occasionally offer free shipping promotions on orders that meet certain criteria. These promotions will be clearly communicated on our website and social media channels.